The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.
During the current Covid pandemic we are unable to accept returns to our shop as this would be a breach of current restrictions.
All returns must be boxed, sealed and labelled with the name and address below (no loose items). Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).
Goods should be returned to the following address:
Big Yellow Storage Co
400 Wick Lane
Please ensure returned goods are suitably packed for transport. Do not write on, attach tape or labels to the product retail packaging itself as this will render the item unsaleable.
For any goods which are large, awkward, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning.
You can request that we collect goods on your behalf, in which case we will inform you of the cost and either request payment in advance or deduct this cost from your refund. You would remain responsible for the goods in transit until they have checked them on arrival to us (as if you had sent them back yourself) as we are unable to check goods on collection.
All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Items that require assembly such as flat packed furniture should not have been assembled either partially or fully. Electrical items must not have been fitted or connected to a power supply. It is ok to remove an item from its packing in order to inspect it however it would not usually be necessary to open packets of loose fixings (for example). If you wish to return the item it must be carefully returned to packaging so that it is in re-saleable condition.
We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.