Covid / Brexit

Covid Restrictions

Our London shop is now open to visitors for consultations by priority appointment:

BOOK AN APPOINTMENT HERE

If you are passing and we are not already busy you can still buzz for entry (one customer group at a time) but it is best to book ahead.

Most appointments will be for up to 30 minutes. Please wear a face mask and respect social distancing measures. Check ahead if you want to see a particular product.

If you prefer to continue to shop remotely for now we can assist by email and arrange material samples by post. We are here to provide additional product information help and advice.

Our usual delivery services continue to operate as normal. Local customers can 'Click & Collect'.

You can read about the current restrictions here: https://www.gov.uk/guidance/national-lockdown-stay-at-home

Covid and Brexit Delays

Product lead times are shown on our website as a rough guide to what is typical. The Covid pandemic and new customs regulations following Brexit can add to delivery times. There are currently delays getting goods into the UK. We will always deliver your order as quickly as possible however you should expect lead times to vary more than usual from the estimates shown.

Customs regulations

We are a British business and entirely based in the UK so there is no need to worry about added charges when you purchase (following Brexit) if you are a UK customer.

We import into the UK from our European brands and as such we cover any duty and tax when goods enter the country. Your order is delivered to you from our London warehouses (never direct from our suppliers).

The price you see is therefore the price you pay. All our prices include VAT for the UK.

If you purchase for delivery anywhere outside the UK then local import duty and tariffs may apply for which you would be responsible upon delivery.  

Thank you for your continued support. Stay well and safe.