Terms and Conditions

Making a purchase

We want you to be happy with your purchases and the service you receive from us at Haus. Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.



Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by United Kingdom law and all disputes will be decided through the Courts of the United Kingdom.

(The data we collect at checkout may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.)

haus® is a Registered Trademark, and the trading name of:

Trading address and Registered Office:
39 Morpeth Road
E9 7LD

Registered in the United Kingdom - Company number: 08843400
VAT number: 187 2119 95


Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout online, in store, or by bank transfer, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order. A contract of sale occurs at the point full or partial payment is made in regard to the order outlined at checkout or in a quotation we send to you directly. In all cases goods remain the property of Haus Design Retail Ltd until payment is received in full. Payment should be made in advance of delivery or collection. We reserve the right to collect back any goods that we have delivered to you if any payment is outstanding, is subsequently cancelled, proves to be invalid or is otherwise withdrawn. In such event we will deduct all associated costs of collection, the use of collection agencies and any legal costs from any part payment already received or to add these additional costs to your liability to our company, which may exceed the amount originally invoiced. Many goods we sell have a delivery lead time or are made to order. The purchase price is fixed at point of the sale contract and any subsequent change to the advertised price (such as price increases, sales offers or promotions) will not be retrospectively applied to any order already accepted.


We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer currently available from the manufacturer.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.

In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).


We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

Delivery may be made by courier, pallet service or specialist delivery company depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.

If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges, such as if you select parcel delivery for a furniture item that cannot be sent as a parcel.

Lead Times
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

Once your order arrives into stock we will store it for up to 10 days free of charge, to allow us to deliver on the most convenient delivery day for you. If we have offered delivery to you but you are not ready to receive the order we reserve the right to charge for storage of large items from 10 days after we advise your order is ready at the rate of £20 per day, this includes each large item (such as one sofa, a dining table, lounge chair etc) or a group of smaller items (set of chairs, stools etc) or any items up to 2 m3. Over 2 m3 charges will apply on a pro rata basis based on volume. Charges will apply unless agreed in advance and payment must be made prior to delivery. We offer discounted storage rates for longer periods if agreed in advance.

Abandoned orders
Made to order, or special order items must be accepted as soon as possible once they come into stock. We will contact you when they arrive using the details you provide at the point of order. It is your responsibility to provide correct contact details and to update us of any errors or changes.

Up to 10 days free storage is available (see 'Storage'). We will email a reminder after around 10 days and storage charges apply. You must pay any outstanding balance upon request and take delivery or collect your order within a maximum of 40 days (unless agreed in writing in advance).

We will email you again if we do not hear back from you, or no prior arrangement has been made. After 40 days any goods with an outstanding balance, or which are not accepted for delivery will be considered as 'abandoned'. Abandoned goods remain our property and we may dispose of them as we see fit without recourse or compensation. Made to order and special order goods are non refundable. Any balance due, including storage charges, will remain payable, however the goods will no longer be available. 

You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Access and Installation Options
Standard deliveries will be to the ground floor entrance to the building only. Two man and 'white glove deliveries' may include delivery to a room of choice with or without installation depending on your order. Where agreed in advance installation includes light assembly of freestanding items only, such as attaching table legs, and does not include major construction tasks, assembly of complex flat packed items, attachment to any wall, floor or ceiling etc, hanging products such as mirrors, fixing lights or electrical fitting of any kind. 

A suitable delivery vehicle will need to be able to access and unload at your address. Please ensure access is possible close to your property. You must tell us if access is restricted to: certain vehicles types or sizes, specific days, or hours, or if parking restrictions prohibit unloading close to your property. If goods cannot be unloaded close to your delivery address additional charges may be incurred. If you have not made us aware of such restrictions in advance delivery may fail, or additional costs may be incurred such as handling heavy goods over distance.

You will need to be aware of the dimensions of goods to be delivered to you and check that there is sufficient access through your building including corridors, doorways, or stairs to allow straightforward delivery without restriction. For deliveries which fail due to lack of access for the size or weight of goods to be delivered or any other reason we are prevented from making delivery (such as if no one is available) we will charge for return of the order to us in addition to any delivery charge and storage charges while we hold your goods (see Storage). If subsequent redelivery is required this will also be chargeable. 

If you have paid for delivery with installation this will require clear direct access and manual handling to the first floor only. Any delivery above the first floor will require a lift of suitable capacity. Standard delivery does not include access via windows, via balconies, removing doors, over fences or similar.

Additional charges will be payable if our team are required to spend additional time on site due to access issues that we have not agreed in writing in advance.

When you place your order you agree to tell us of any circumstances that may make delivery more time consuming or complex. In the event that our delivery team have to spend additional time on site due to more complex delivery, by accepting delivery, you agree to pay any additional fees equivalent to our increased costs. If you have not paid for this extra work in advance you agree to pay any additional costs subsequent to delivery within 30 days.

We can provide delivery services where access is difficult and will be pleased to provide quotations for this service in advance.

Delivery inside your building
Delivery on your land or within your property for the purpose of delivery is at your own risk. If you are not the direct owner you should ensure you have permission for us or our teams to enter on your request. You will be responsible for any damages caused to persons, property (including access ways), or possessions. You should ensure that it is safe to allow our team access, that it is free from hazards and that you have sufficient insurance cover in place in case of accidental damage. Please ensure pets are under control.

Delivery Method
We will deliver to you using the most suitable and economical method available to us at our discretion. This may include services such as standard courier (typically for smaller items), same day courier services, delivery on our own vehicle, delivery on a pallet (all pallet deliveries are kerbside), freight delivery, and specialist (sometimes called 'white glove' or 'room of choice') delivery, which is usually chargeable. Delivery does not include placement inside your home, unpacking, or installation unless specified and agreed in advance.

Delivery Attempts
We use a number of different delivery methods to get your order to you. You will be advised when we despatch your order and the courier services we use usually offer tracking and notifications. Some courier services we use will offer you self serve 'in flight' options such as 'delivery to a neighbour' or 'leave in a safe place'. These options are entirely at your own risk as we cannot know if you have chosen them or your individual delivery environment.

If you are unavailable, refuse delivery, miss delivery, do not collect your order from the pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for any return costs incurred and for any subsequent redelivery costs. If either you or we cancel your order after a delivery has failed for these reasons we will deduct delivery and return costs we have incurred from any refund due (even if delivery was originally included free or at a discounted rate) in order to cover our costs in having attempted delivery on your instruction.

For some larger items a specific delivery date may be set with you in which case delivery will only be attempted once. If such a delivery is cancelled at less than 2 working days notice prior to the delivery day, if delivery fails because nobody is available to accept it, if you have supplied an incorrect delivery address, or if delivery is otherwise prevented we may charge for either or both the original delivery or redelivery at actual cost (even if this was originally included free or at a discounted rate).

If waiting time charges are incurred because you are not available to receive delivery at the agreed time or delivery is obstructed or there are complications to delivery that you have not made us aware of in advance we reserve the right to charge you an appropriate fee equivalent to the actual costs incurred subsequent to delivery. Such charges must be paid within 14 days.

Taxes and Duties
Delivery in the UK:
All our prices include VAT. We pay all import duties and tax to bring goods into the UK. Your order is then delivered to you from our London warehouse and there are no additional fees to UK customers in England, Wales, or Scotland.

Delivery Outside the UK:
Due to the wide range of products we offer all overseas shipping charges quoted at checkout are a guide only. In some instances the cost to ship maybe greater than the charge shown in which case we will contact you as soon as possible. If you choose not to accept any delivery charge excess that might apply we will cancel your order and refund you.
Orders shipped abroad are sent “Duty Unpaid”. It is the customers responsibility to pay any import duty that is due. Charges will vary and are assessed locally. If you are not available on delivery, the address provided is incorrect, or you fail to pay clearances or duty upon demand by the courier or a transport agent this will result in delivery failure and goods may be returned to us in the UK. We will treat this as 'cancellation of order'. Charges will be incurred for return of the goods back to us in the UK and these will be deducted from any refund to you. If we are requested to re-send the order further delivery charges will apply. If you return an order from outside the UK you must arrange to pay in advance all charges related to shipping, customs clearances and duties to get the order back to us. Any costs charged to us on re-entry to the UK will be deducted from your refund. You are responsible for the cost of return and any losses or damages that may occur. In the event returned goods arrive damaged or not in new re-saleable condition (including packaging) we will not offer a refund but you may arrange collection at your cost. Original shipping charges are not refundable. 

Product Specification
We provide a description of each product and specifications which may include dimensions, materials, and other technical information. This is provided to the best of our knowledge. We will not be responsible for errors or omissions or minor variances in colours, finishes and specification.

Manufacturers may change specifications, design details or discontinue products at any time. We are not responsible for such changes but will do our best to advise you of any changes affecting your order that we are made aware of.

All electrical products are supplied to meet requirements and regulations for use in the UK. If you purchase for delivery to an overseas address you will receive the model designed for use in the UK.


Please carefully inspect your order as soon as it arrives. If packaging damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.

If you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at help@hauslondon.com or by telephone 020 8533 8024. You must tell us within 48 hours of receipt.

If there is a problem with the delivered item please keep all packaging and instructions and do not use. We cannot accept claims for damages if the product has been used, attached to a building or lighting that has been fitted. You should inspect all products prior to fitting or assembly. We can only collect products repackaged in original packing.

If your order was delivered to a UK address we will arrange collection from or delivery to that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we choose. You will be responsible for repacking and sealing the package ready for collection and you may need to attach a delivery label which we will supply. Collection will be from the ground floor entrance of your building. We cannot usually provide a specific time slot for collections other than the day.

You may also return goods in person at our shop. Please bring your receipt or order number. Ensure that you receive a written confirmation that goods have been returned to us.

Orders delivered to overseas addresses must be returned to us at your own expense including any return duty charges, these costs will not be refunded.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point '6' below 'Cancellation and Unwanted items'. We will let you know so you may decide how to proceed.

Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave.

We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.


We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You should inform us either by email at help@hauslondon.com or by telephone 020 8533 8024.

Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.

This policy excludes special orders or bespoke and made to order items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer.

Special orders include all upholstery, most furniture and many other items listed on this website, indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.

Orders placed in any physical Haus store for goods available for collection at the time of purchase or available in store to view (for later collection or delivery) are excluded from our online returns policy and different Consumer Rights apply. We may accept returns at our discretion for a credit note or exchange within 14 days.

Orders placed in any physical Haus store for goods not available at the time of order and not on current display in store will be treated the same as online orders.

Overseas orders, Trade sales and business to business sales are excluded from the above policy and returns are at our discretion (and are not covered by UK Consumer Rights law). Usually trade orders cannot be exchanged or returned.

For hygiene reasons we do not accept return of bed covers / linen / cushions or rugs unless unused and in original and packaging. Please check such items are suitable before fully opening.


The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.

All returns must be boxed, sealed and labelled with the name and address below (no loose items). Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

Goods should be returned to the following address:

HAUS 'Returns'
Big Yellow Storage Co
400 Wick Lane
E3 2JG

Please ensure returned goods are suitably packed for transport. Do not write on, attach tape or labels to the product retail packaging itself as this will render the item unsaleable.

For any goods which are large, awkward, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning. 

You can request that we collect goods on your behalf, in which case we will inform you of the cost and either request payment in advance or deduct this cost from your refund. You would remain responsible for the goods in transit until we have checked them after arrival to us (as if you had sent them back yourself) as we are unable to check goods upon collection.

When returning goods from overseas you should ensure you fill in customs declarations correctly showing the items as 'returns' and elect to pay any duty/tariffs. If we are charged duty/tariffs on your return items we may refuse the delivery or deduct these charges from your refund.


All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Items that require assembly such as flat packed furniture should not have been assembled either partially or fully. Electrical items must not have been fitted or connected to a power supply. It is ok to remove an item from its packing in order to inspect it however it would not usually be necessary to open packets of loose fixings (for example). If you wish to return the item it must be carefully returned to packaging so that it is in re-saleable condition.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.


We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery, overseas delivery or large item delivery or tariffs or duties charged at destination. We will reimburse you within 14 days of a return of goods to us (goods having been checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card. Please note that all transactions are in Pounds Sterling. If you make payment by exchange of currency and are later refunded there maybe a difference in the amount you receive back due to currency fluctuations and your bank may make charges. This is beyond our control and we will only return the same amount we originally charged in Pounds Sterling. 


We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Call us on 020 8533 8024 or email help@hauslondon.com




If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Haus’s relationship with you in relation to this website.

The term ‘haus®', ‘hauslondon.com’, 'Haus Design Retail Limited', ‘us’, 'our' or ‘we’ refers to the owner of the website whose company name is Haus Design Retail Limited, Trading address and Registered Office:

39 Morpeth Road
E9 7LD

Registered in the United Kingdom. Company number: 08843400.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·      The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·      All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·      Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·      From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·      You may not create a link to this website from another website or document without our prior written consent.

·      Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

2.Copyright notice

This website and its content is copyright of Haus Design Retail Limited, Trading as haus®

The name Haus and our logo are a Registered Trademark. All rights reserved.

Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:

·      you may print or download to a local hard disk extracts for your personal and non-commercial use only

·      you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

3.Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Haus and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Haus. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Haus takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

4.Privacy policy

This privacy policy applies between you, the User of this Website and HAUS DESIGN RETAIL LTD, the owner and provider of this Website. HAUS DESIGN RETAIL LTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://hauslondon.com/pages/terms.

Please read this privacy policy carefully.

Definitions and interpretation

  1. 1.In this privacy policy, the following definitions are used:


collectively all information that you submit to HAUS DESIGN RETAIL LTD via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;


the General Data Protection Regulation (EU) 2016/679;


HAUS DESIGN RETAIL LTD, a company incorporated in England and Wales with registered number 08843400 whose registered office is at 39 Morpeth Road, London, E9 7LD;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by HAUS DESIGN RETAIL LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to HAUS DESIGN RETAIL LTD and accessing the Website in connection with the provision of such services; and


the website that you are currently using, https://hauslondon.com/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. 2.In this privacy policy, unless the context requires a different interpretation:
    1. a.the singular includes the plural and vice versa;
    2. b.references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. c.a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. d."including" is understood to mean "including without limitation";
    5. e.reference to any statutory provision includes any modification or amendment of it;
    6. f.the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. 3.This privacy policy applies only to the actions of HAUS DESIGN RETAIL LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. 4.For purposes of the applicable Data Protection Laws, HAUS DESIGN RETAIL LTD is the "data controller". This means that HAUS DESIGN RETAIL LTD determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. 5.We may collect the following Data, which includes personal Data, from you:
    1. a.name;
    2. b.IP address (automatically collected);
    3. c.name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Shopify-supported merchant stores that you visit, and information about the device and browser you use.;
    4. d.in each case, in accordance with this privacy policy.

How we collect Data

  1. 6.We collect Data in the following ways:
    1. a.data is given to us by you; and
    2. b.data is collected automatically.

Data that is given to us by you

  1. 7.HAUS DESIGN RETAIL LTD will collect your Data in a number of ways, for example:
    1. a.when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. b.when you register with us and set up an account to receive our products/services;
    3. c.when you make payments to us, through this Website or otherwise;
    4. d.when you elect to receive marketing communications from us;
    5. e.when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. 8.To the extent that you access the Website, we will collect your Data automatically, for example:
    1. a.we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. b.we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. 9.Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. a.internal record keeping;
    2. b.improvement of our products / services;
    3. c.transmission by email of marketing materials that may be of interest to you;
    4. d.contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. 10.We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  2. 11.For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
    1. a.soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
    2. b.for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
    3. c.if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
  3. 12.When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

  1. 13.We may share your Data with the following groups of people for the following reasons:
    1. a.our employees, agents and/or professional advisors - to obtain advice from professional advisers.;
    2. b.third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly.;
    3. c.third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds.;
    4. d.relevant authorities - to facilitate the detection of crime or the collection of taxes or duties.;
    5. e.Google Analytics - To monitor website traffic originating from Google searches and review the effectiveness of our website visibility to search engines and the effectiveness of our paid Google advertising.
    6. f.Mailchimp - Email marketing when user consents.
    7. g.Xero - Accounting purposes.
    8. h.Shopify - Ecommerce platform.

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. 14.We will use technical and organisational measures to safeguard your Data, for example:
    1. a.access to your account is controlled by a password and a user name that is unique to you.
    2. b.we store your Data on secure servers.
  2. 15.Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: help@hauslondon.com.
  3. 16.If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. 17.Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. 18.Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. 19.You have the following rights in relation to your Data:
    1. a.Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. b.Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
    3. c.Right to erase - the right to request that we delete or remove your Data from our systems.
    4. d.Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
    5. e.Right to data portability - the right to request that we move, copy or transfer your Data.
    6. f.Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  2. 20.To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: help@hauslondon.com.
  3. 21.If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
  4. 22.It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  1. 23.Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA.
  2. 24.We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
  3. 25.To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

  1. 26.This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. 27.HAUS DESIGN RETAIL LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of HAUS DESIGN RETAIL LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. 28.We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. 29.In the above instances, we will take steps with the aim of ensuring your privacy is protected.


  1. 30.This Website may place and access certain Cookies on your computer. HAUS DESIGN RETAIL LTD uses Cookies to improve your experience of using the Website and to improve our range of products. HAUS DESIGN RETAIL LTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. 31.All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. 32.Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling HAUS DESIGN RETAIL LTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. 33.This Website may place the following Cookies:

Type of Cookie


Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  1. 34.You can find a list of Cookies that we use in the Cookies Schedule.
  2. 35.You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. 36.You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. 37.It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. 38.For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.


  1. 39.You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. 40.If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. 41.Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. 42.This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. 43.HAUS DESIGN RETAIL LTD reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact HAUS DESIGN RETAIL LTD by email at help@hauslondon.com.

8.How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie



Used in connection with access to admin.


Used in connection with shopping cart.


Used in connection with navigation through a storefront.


Used in connection with shopping cart.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with customer login.


Used in connection with customer login.


We use the following analytical/performance cookies:

Description of Cookie



Tracks landing pages.


Tracks landing pages.


We use this cookie to help us analyse how users use our website.


We use this cookie to help us analyse how users use our website.


We use this cookie to help us analyse how users use our website.


We use this for analytics relating to marketing & referrals.


We use this for analytics relating to marketing & referrals.


We use this cookie to help us analyse how users use our website.


We use this cookie to help us analyse how users use our website.


We use this cookie to help us analyse how users use our website.


We use this cookie to help us analyse how users use our website.


We use this for analytics relating to checkout.


For more information you can contact us at: help@hauslondon.com


10.Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·      whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·      if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Mailing List, HAUS, 39 Morpeth Road, London E9 7LD or emailing us at help@hauslondon.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to HAUS, 39 Morpeth Road, London E9 7LD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.