HAUS TERMS OF ORDERING AND RETURNS
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
4.ORDERING AND DELIVERY
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
6.CANCELLATION AND UNWANTED ITEMS
10.HOW TO COMPLAIN
Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by United Kingdom law and all disputes will be decided through the Courts of the United Kingdom.
(The data we collect at checkout may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.)
haus® is a Registered Trademark, and the trading name of:
HAUS DESIGN RETAIL LIMITED
Trading address and Registered Office:
39 Morpeth Road
Company number: 08843400
VAT number: 187 2119 95
This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed in our shop a contract of sale occurs at the point of full or part payment.
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer currently available from the manufacturer.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.
In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).
4.ORDERING AND DELIVERY
We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.
Delivery may be made by courier, pallet service or specialist delivery company depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.
Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.
At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option we will contact you and request payment of any additional charges, such as if you select parcel delivery for a furniture item that cannot be sent as a parcel.
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.
Once your order arrives into stock we will store it for up to 1 week free of charge, to allow a convenient delivery day to you. We reserve the right to charge for storage after 7 days at the rate of £20 per day. We can usually hold small items for a little longer without charge but large items such as sofas or cabinets will be chargeable unless agreed in writing in advance.
You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.
You will need to be aware of the dimensions of goods to be delivered to you and check that there is sufficient access through your building including corridors, doorways, or stairs. For deliveries which fail due to lack of access for the size or weight of goods to be delivered we may charge for return of the order to us. If subsequent redelivery is required this will also be chargeable. We can provide delivery services for difficult access and will be pleased to provide quotations for this service.
Delivery inside your building
Unless specifically stated all deliveries are to the ground floor entrance to your building. If we are able to assist delivery inside your building at your request HAUS will not be liable for any damage to property or injury to persons on your premises however caused. We cannot move or dispose of existing furniture.
Products delivered to you by one of our courier services offers a maximum of three delivery attempts. If you are unavailable a note will usually be left or email sent.
For some larger items a specific delivery date may be set with you in which case delivery will only be attempted once. If such a delivery is cancelled at less than 24 hours notice we may charge for the cancelled delivery or redelivery (even if this was originally offered free or at a discounted rate). If delivery fails because nobody is available to accept it, or you have supplied an incorrect delivery address, you will be charged for the full cost for return of goods to us and for any subsequent redelivery, even if delivery was originally offered free, or at a discounted rate. If waiting time is incurred because you are not available to receive delivery at the agreed time we reserve the right to charge you an appropriate fee equivalent to costs incurred.
Taxes and Duties
All our prices include VAT in the UK. Countries outside the European Union may levy import duty. Goods are shipped by us “Duty Unpaid”. It is the customers responsibility to pay any import duty that is due. Charges will vary and are assessed locally. Failure to pay duty will result in delivery failure and goods may be returned to us in the UK. We will treat this as 'cancellation of order'. Substantial charges may be incurred.
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at email@example.com or by telephone 020 8533 8024. You must tell us within 48 hours of receipt.
If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a UK address we will arrange collection from that address (or pay your return postage costs), and for replacement as soon as possible. Orders delivered to overseas addresses must be returned to us at your expense. You may also return goods in person at our shop. Please bring your receipt or order number. Ensure that you receive a written confirmation that goods have been returned to us.
Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point '6' below 'Cancellation and Unwanted items'. We will let you know so you may decide how to proceed.
Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave.
6.CANCELLATION AND UNWANTED ITEMS
We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You should inform us either by email at firstname.lastname@example.org or by telephone 020 8533 8024.
This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer.
Special orders include all upholstery, most furniture and many other items listed on this website, indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.
We do not accept return of bed covers / linen unless it is in its original sealed and unopened packaging. Please check such items are suitable before opening.
Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.
When you place an order in person at our shop for goods with a lead time and make full or partial payment you have entered a contract with us to supply. You cannot usually cancel such orders.
The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.
Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).
Big Yellow Storage Co
400 Wick Lane
Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.
For any goods which are large, awkward, valuable or fragile it may be advisable to use a specialist transporter to collect the goods for return them to us, and to charge the cost of this transportation to the customer. You may also prefer that we collect any goods to be returned on your behalf for your convenience and security. Any costs charged to you for return will reflect the actual cost to ourselves including any administration and we will inform you of these prior to collection. The charge for collection will be made for each arranged collection date the customer accepts (if collection fails because you do not allow it or you are not available).
All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.
We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. You must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.
10.HOW TO COMPLAIN
We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Call us on 020 8533 8024 or email email@example.com
WEBSITE USE TERMS AND CONDITIONS
1.USE OF THIS WEBSITE
5.WHAT WE COLLECT
6.WHAT WE DO WITH THE INFORMATION WE GATHER
9.LINKS TO OTHER WEBSITES
10.CONTROLLING YOUR PERSONAL INFORMATION
1.USE OF THIS WEBSITE
The term ‘Haus®', ‘hauslondon.com’, 'Haus Design Retail Limited', ‘us’, 'our' or ‘we’ refers to the owner of the website whose company name is Haus Design Retail Limited, Registered office: Moorgate House,
5 - 8 Dysart Street, London, EC2A 2BX UK, Company number: 08843400. The term ‘you’ refers to the user or viewer of our website.
· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· You may not create a link to this website from another website or document without our prior written consent.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
This website and its content is copyright of Haus Design Retail Limited, Trading as HAUS®
The name Haus and our logo are a Registered Trademark. All rights reserved.
Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:
· you may print or download to a local hard disk extracts for your personal and non-commercial use only
· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The information contained in this website is for general information purposes only. The information is provided by Haus and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Haus. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Haus takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Haus is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Haus may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2010.
5.What we collect
We may collect the following information:
· name and job title
· contact information including email address
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
The information we collect may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.
6.What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The information we collect at checkout may be held in the UK but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
9.Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
10.Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Mailing List, HAUS, 39 Morpeth Road, London E9 7LD or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to HAUS, 39 Morpeth Road, London E9 7LD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.